Legal Notice

Legal Notice & Terms of Service

Effective Date: March 9, 2026

Last Updated: March 9, 2026

This Legal Notice and Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Lustra Auto Spa/Surface Theory ("Company," "we," "us," or "our"), located in the Fox Valley, Wisconsin area. By accessing our website, booking services, or engaging with our business, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, scheduling appointments, or receiving auto detailing services from Lustra Auto Spa/Surface Theory, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services or website.

2. Services Description

Lustra Auto Spa/Surface Theory provides professional automotive detailing services including, but not limited to:

Exterior washing and decontamination

Paint correction and polishing

Ceramic coating application

Interior cleaning and sanitization

Leather and upholstery treatment

Engine bay detailing

Headlight restoration

Mobile detailing services

Shop-based detailing services

All services are performed by trained professionals using industry-standard equipment and products. Service descriptions on our website are subject to availability and may be modified without prior notice.

3. Service Limitations & Disclaimers

3.1 No Guarantee of Perfection

While we strive for excellence in all services, the Company does not guarantee the complete removal of all stains, scratches, swirl marks, oxidation, odors, or other defects. Some conditions may be permanent or beyond the scope of detailing services. Pre-existing damage, aging materials, or severe contamination may limit achievable results.

3.2 Pre-Existing Conditions

Client acknowledges that detailing processes may reveal pre-existing damage, defects, or imperfections that were previously hidden by dirt, grime, wax buildup, or other contaminants. The Company is not responsible for:

Paint defects, chips, scratches, or clear coat failure existing prior to service

Cracked, torn, or deteriorated upholstery, leather, vinyl, or plastic trim

Faded, peeling, or damaged window tint

Mechanical or electrical malfunctions

Pre-existing water damage, mold, or odors

Rust, corrosion, or structural damage

Loose or missing trim pieces, emblems, or moldings

3.3 Material Risks

Client understands that professional detailing involves the use of:

High-pressure water and steam equipment

Chemical cleaning agents and solvents

Polishing machines and abrasive compounds

Heat-generating tools

These tools and materials, while used with professional care, carry inherent risks when applied to aging, damaged, or improperly maintained vehicles.

4. Liability Limitations

4.1 General Liability Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OWNERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO OUR SERVICES, INCLUDING BUT NOT LIMITED TO:

Loss or damage to vehicle components

Mechanical or electrical failures

Loss of personal property left in vehicle

Business interruption or loss of use of vehicle

Any damages exceeding the amount paid for services rendered

4.2 Vehicle Condition Acknowledgment

Client certifies that:

The vehicle is in safe operating condition

All mechanical and electrical systems are functioning properly prior to service

Client is the legal owner or has full authorization to have services performed

Client has disclosed any known damage, defects, or special conditions

Client has removed all valuables and personal items from the vehicle

4.3 Personal Property

The Company is not responsible for any personal belongings, valuables, or items left in the vehicle. This includes but is not limited to cash, jewelry, electronics, tools, accessories, aftermarket modifications, loose items, or any property not permanently affixed to the vehicle. Client assumes full risk for any items left in the vehicle during service.

4.4 Maximum Liability Cap

In the event the Company is found liable for any damages, our total liability shall not exceed the total amount paid by Client for the specific service that gave rise to the claim, or $500, whichever is less.

5. Client Responsibilities

Client agrees to:

Provide accurate vehicle information and disclose known issues

Remove or secure all personal property before service

Ensure vehicle is accessible and safe for service (mobile services)

Keep pets and children away from work areas during service

Provide reasonable access to water and electricity (mobile services)

Notify Company of cancellations at least 24 hours in advance

Inspect vehicle upon completion and report concerns immediately

6. Payment Terms

6.1 Pricing

All prices are quoted in U.S. Dollars and are subject to change without notice. Final pricing may vary based on vehicle size, condition, and additional services requested. Quotes provided are estimates and may be adjusted based on actual vehicle conditions.

6.2 Payment Methods

We accept cash, credit cards, debit cards, and digital payment methods. Payment is due upon completion of services unless otherwise arranged in writing.

6.3 Cancellation Policy

Cancellations must be made at least 24 hours prior to scheduled appointment. Late cancellations or no-shows may be subject to a cancellation fee of up to 50% of the scheduled service cost.

7. Scheduling & Appointments

Appointment times are estimates and may be affected by weather, vehicle condition, or unforeseen circumstances. The Company reserves the right to reschedule appointments when necessary. For mobile services, inclement weather, extreme temperatures, or unsuitable work conditions may require rescheduling at Company's discretion.

8. Warranty & Satisfaction

8.1 Service Warranty

We stand behind our work. If you are not satisfied with our services, please contact us within 48 hours of service completion. We will make reasonable efforts to address legitimate concerns, which may include re-cleaning specific areas. This warranty does not cover:

Normal wear and tear after service completion

Damage caused by client or third parties after service

Environmental contamination (bird droppings, tree sap, etc.)

Conditions disclosed as unrepairable during initial assessment

8.2 Ceramic Coating Warranty

Ceramic coating services may include manufacturer warranties separate from our service warranty. Warranty terms, coverage, and maintenance requirements will be provided in writing. Warranty validity requires adherence to specified maintenance procedures.

9. Indemnification

Client agrees to indemnify, defend, and hold harmless the Company, its owners, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

Client's breach of these Terms

Client's misrepresentation of vehicle ownership or authorization

Claims by third parties related to the vehicle or property

Client's negligence or willful misconduct

Any violation of applicable laws or regulations by Client

10. Website Use & Intellectual Property

10.1 Copyright

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Lustra Auto Spa/Surface Theory and is protected by U.S. and international copyright laws. Unauthorized use, reproduction, or distribution is prohibited.

10.2 Trademarks

"Lustra Auto Spa" and "Surface Theory" are trademarks of our company. All other trademarks, service marks, and trade names referenced on this website are the property of their respective owners.

10.3 Website Disclaimer

Information on this website is provided "as is" without warranties of any kind, either express or implied. We make reasonable efforts to ensure accuracy but do not warrant that website content is complete, reliable, current, or error-free. We reserve the right to modify, suspend, or discontinue any aspect of the website at any time.

11. Privacy & Data Collection

We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to our collection and use of personal data as described in our Privacy Policy, which is incorporated by reference into these Terms.

12. Photography & Marketing

By using our services, Client grants the Company permission to photograph the vehicle before, during, and after service for quality control, portfolio, marketing, and promotional purposes. If you do not wish your vehicle to be photographed or used in marketing materials, please notify us in writing before service begins.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions.

13.2 Informal Resolution

In the event of any dispute, claim, or controversy arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation.

13.3 Arbitration

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Wisconsin. Each party shall bear its own costs and fees.

13.4 Small Claims Court

Notwithstanding the arbitration provision, either party may pursue claims in small claims court if the claim qualifies for such court's jurisdiction.

13.5 Class Action Waiver

Client agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, weather conditions, natural disasters, power outages, labor disputes, government actions, pandemics, or other force majeure events.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between Client and Company regarding our services and supersede all prior or contemporaneous understandings and agreements.

17. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Continued use of our services after modifications constitutes acceptance of the updated Terms. Material changes will be communicated via email to clients with scheduled appointments.

18. Contact Information

For questions, concerns, or notices regarding these Terms or our services, please contact us:

Lustra Auto Spa / Surface Theory

Email: bkroll@surfacetheoryWI.com

Phone: (920) 765-2323

Website: www.surfacetheoryWI.com

19. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.